CloudSigma Honolulu, Hawaii, USA
All Systems Operational
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[HNL] API Server Maintenance Jul 25, 2024 07:30-09:30 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.

Posted on Jul 18, 2024 - 03:51 UTC
[HNL] Network Maintenance Jul 25, 2024 08:00-13:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Honolulu cloud. More precisely, we will be upgrading the software on one of our core routers.

IMPACT:
No impact is expected, while the router is being updated, traffic will be redirected to another one.

Posted on Jul 18, 2024 - 04:00 UTC
Honolulu API (response time)
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Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024
Completed - CrowdStrike has opened a remediation and guidance hub that can be used by the affected Windows users to restore their environments to a working state: https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/

If you continue to see issues we strongly encourage you to liaise with CrowdStrike directly.

Jul 23, 07:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:23 UTC
Scheduled - Currently many services worldwide are being impacted by an issue with the Falcon Agent of Crowdstrike in relation to Windows operating systems. We would like to assure all our end users that there is no impact on the service availability of cloud services in all locations. The cloud service delivery layer does not utilise the Windows operating system in any part. Further, any updates to production environments are staggered between locations to prevent the sort of multi-location outages being seen with some service providers and the locations have no dependencies between each other which avoids correlated risk.

If you are a customer of Crowdstrike and are impacted by this issue with respect to a virtual machine in one of our clouds you can take the following actions to mitigate the issue:

1. Create a snapshot of the impacted drive that hosts the Windows operating system (i.e. the boot drive)
2. Create a new drive from the snapshot
3. Create and boot a new virtual machine using a different version of Windows and attach to that new virtual machine the drive you just created from the snapshot
5. Once booted navigate to the \windows\system32\drivers\CrowdStrike\ folder on the attached volume and delete "C-00000291*.sys"
6. Shut down the new virtual machine then unmount the new drive that you just deleted the file from
7. Create a snapshot of the drive you just unmounted
8. Mount the drive to the original virtual machine again and boot up

If you continue to see issues we strongly encourage you to also liaise with Crowdstrike directly and try their mitigation instructions also.

Jul 19, 16:22 UTC
Jul 22, 2024
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Honolulu cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.

Jul 22, 13:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Honolulu cloud. More precisely, we will be upgrading the software on one of our core routers.

IMPACT:
No impact is expected, while the router is being updated, traffic will be redirected to another one.

Jul 15, 11:37 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, successfully performed the second stage of the emergency maintenance of their network infrastructure.

IMPACT:
During this time frame, there was a brief disruption of the Internet connectivity as traffic was automatically rerouted within the network infrastructure, and there was no impact on running VMs, nor on the cloud performance.

Jul 20, 10:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service provider, for the Honolulu cloud location, is going to perform emergency maintenance of their network.

IMPACT:
During this time frame, there may be a brief disruption of Internet connectivity as traffic automatically reroutes within the network infrastructure, and there is a possibility for certain clients to experience up to 30 minutes of downtime.

Jul 18, 09:26 UTC
Jul 19, 2024
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, successfully performed the second stage of the emergency maintenance of their network infrastructure.

IMPACT:
During this time frame, there was a brief disruption of the Internet connectivity as traffic was automatically rerouted within the network infrastructure, and there was no impact on running VMs, nor on the cloud performance.

Jul 19, 10:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service provider, for the Honolulu cloud location, is going to perform emergency maintenance of their network.

IMPACT:
During this time frame, there may be a brief disruption of Internet connectivity as traffic automatically reroutes within the network infrastructure, and there is a possibility for certain clients to experience up to 30 minutes of downtime.

Jul 18, 09:20 UTC
Jul 18, 2024
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, successfully performed the first stage of the emergency maintenance of their network infrastructure.

IMPACT:
During this time frame, there was a brief disruption of the Internet connectivity as traffic was automatically rerouted within the network infrastructure, and there was no impact on running VMs, nor on the cloud performance.

Jul 18, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service provider, for the Honolulu cloud location, is going to perform emergency maintenance of their network.

IMPACT:
During this time frame, there may be a brief disruption of Internet connectivity as traffic automatically reroutes within the network infrastructure, and there is a possibility for certain clients to experience up to 30 minutes of downtime.

Jul 18, 06:51 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Honolulu cloud location, was completed successfully.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services, apart from a slight increase in the I/O operations.

Jul 16, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aims to perform a planned upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.

Jul 9, 03:13 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.