Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform an emergency urgent maintenance as part of a large scale project to upgrade cards on their IP platform. The actual works are scheduled to take 4 hours in total.. This hardware replacement will mitigate an existing defect that has previously caused instances of traffic being dropped. This project will increase network reliability and avoid future network

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
Please note that there may be a brief disruption of the Internet connectivity as traffic automatically reroutes through one of our other lines.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Dec 11, 22:25 UTC

Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform planned maintenance of their network. The actual works are scheduled to take 4 hours in total. During the maintenance, our provider will upgrade the current platform to the latest software version and improving memory utilization on their devices. These changes are designed to increase network reliability and stability and to avoid future network events.

IMPACT:
In the 4 hours’ time window, a brief interruption is expected to occur while the traffic is rerouted through our second line.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Dec 8, 05:25 UTC

Scheduled - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aims to upgrade the underlying software of the storage cluster. This update will address some issues that tend to cause delays in certain operations. All scheduled tasks are expected to complete within 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, a brief delay may occur with some storage operations. Aside from that effect, no impact is expected on the already running machines in our environment.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Nov 28, 19:59 UTC